Do you have a question about drawing names online? Check below to find answers to frequently asked questions.
  • Lost link
    • I lost the link to my Wish list.
      Go to the group page. On it, you will find the link to your Wish list.
    • I lost the link to my group page.
      Use this page to retrieve the group page.
    • I lost the link to my Drawn name.
      Go to the group page. On it, you will find the link to your Drawn name.
  • Wish list
    • How does the App 'Verlanglijstjes' work?
      The App 'Verlanglijstjes' is currently only available for Apple iOS. Sign in with your email address and password used for Lootjestrekken.nl. You can create a password on the website and the app.

      All wish lists from Lootjestrekken.nl and Verlanglijstjes.nl are shown in the app. If you edit your wish list, the person who drew your name will automatically be notified. Viewing wish lists of others is not yet available in the app.
    • Can I update my wish list?
      Yes. When you are invited to the Group, you will receive an email containing a link to your group page. On this page, you will find a link to your wish list, which you may update at any time. The person who has drawn your name will receive a notification of any update.
    • How can I add my hobbies and interests to my wish list?
      After you joined the group you can select the option “I want to be surprised” to fill in your Hobbies and interests. If you have not chosen this option, but instead to make a wish list, you can still write your hobbies and interests on your wish list. The person who has drawn your name will receive a notification of any update.
    • Can I add a picture to my wish list?
      Yes, you can do so by clicking the camera icon behind the particular wish.
    • Are the wish lists visible to everyone in the group?
      Yes, you can view all the wish lists of your group. You can check off presents that you would like to buy. Everyone in the group can see the check mark except for the person the gift is intended for.
      The wish lists are visible once the names have been drawn. The organizer has the option of making a person’s wish list visible only to the person who has drawn that name.
    • I'd like to indicate what's already been bought
      Check off the gifts you'd like to give. This way the other group members can see what's still available on the list to buy. The person who created the wish list won't see the check marks.
    • I'm unable to ask my drawn name an anonymous question.
      If you ask the person who's name you've drawn a question, you'll have to wait until this person has read the message before you can ask a new question.
  • Email
    • I didn’t receive emails, or the messages entered my Spam/Junk box. What do I do?
      Most likely your provider's Spam filter didn’t allow the email(s). Add lootjes@lootjestrekken.nl to your Contact List or place the address on the Hotmail Safe List. Then use this page to retrieve your email.
    • Is it possible to resend an email that I didn’t receive?
      Use this page to retrieve the link to your group page, drawn name or wish list.
      An invitation to your group can be sent again by the organizer of the group via the group page. Also, incorrect email addresses can be corrected by the organizer. After the names have been drawn, the organizer can resend the drawn name email to a member of the Group via the group page by clicking on “Send drawn name email again."
    • How do I change an email address?
      The organizer can change email addresses of group members on the group page. You can also sign in and go to My account to change your own email address.
    • Can several members use the same email address?
      Yes, that’s possible. The name of the member that each email is intended for is stated in the subject of the email.
    • Why didn't all members receive the message that I sent from my Overview page?
      The group messages are sent to every member who has already joined the group. If you haven't joined the group yet, you will not be notified of the messages. All messages can be read from the Overview page.
  • The Draw
    • When will the names be drawn?
      After they’ve set up the group, the organiser can decide whether the names are drawn immediately or later. If the draw is postponed, the organiser does it manually by clicking on ‘Draw names’ on the group page once the group is complete.
    • Who can see the names that have been drawn?
      The group members can only see the name of the person they drew themselves. A list of the draw will be available to the organizer by the date of the event.
    • Is it possible to redraw the names?
      No that's not possible. You will have to make a new group with a new group name. It's also not possible to edit the exclusions once the draw has taken place. You are able to remove someone from the group after the names have been drawn.
    • I don’t want to draw the same name as I did last year
      If you carried out a draw via Lootjestrekken.nl last year, you can set an exclusion on a particular name this year. To automatically set exclusions, use last year’s group.
    • I would like to join the group on behalf of someone else.
      As an organizer, you can change the person's email address to your own email address on the group page. You will then be invited to join the group. Do not forget to change the email address back into the previous one.
    • I would like to draw names even though not everyone has joined the group yet.
      If you’re sure that everyone wants to participate in the draw, you can draw the names immediately. The organiser can choose this option when they set up the group. The people you’ve invited can then see the name they’ve drawn and make a wish list after they have joined the group.
    • Can I draw multiple names per person?
      Yes, the organizer can set the number of draws up to two. Everyone will then draw two different names, for example for a larger and a smaller gift. This is possible for a group of 4 members or more.
    • Is the process of drawing names really random?
      Yes. It's just like drawing names from a hat, only you'll never draw your own name. All draws are possible; so there is a chance that the draw consists only of pairs or that it's divided into small groups. It also doesn't matter in which order the participants are added to the group. If you have drawn names with us for several years in a row, you have a bigger chance of drawing a name you haven’t drawn before. You can never draw a name that is set as an exclusion, but there are always several possibilities left. If you like, you can test it by clicking How to Draw Names.
    • Can I draw names with an odd number of names?
      Yes, no problem. Everyone will receive a drawn name!
  • Last year's group
    • Can I reuse the group I created last year?
      You can set up a group reusing all names and email addresses, in addition to last year's draw. If you were the organizer, you can retrieve it here or sign in. In October, we send all organizers an email that links to last year's groups automatically.
    • I'd like to redraw names with an existing group
      This is possible if the names have been drawn and the event date has passed. The organizer first has to delete the existing group from My groups. The group will remain available to redraw names with and it's possible to exclude the previous draw. While setting up the group you can edit all the data and add/remove names.
  • Organizer
    • I would like to see who drew which name
      Only the organiser can see all the names that have been drawn within the group. This can be done using the date of the gift exchange. All group members can then see on the group page that the organiser has viewed the drawn names.
    • I want to draw names via WhatsApp or Facebook Messenger
      The organiser can do this when they’ve set up the group. Group members can then link their own email address or account to the name they’ve drawn and the group.
    • My group is not yet complete. Can I send invitations anyway?
      If the group isn’t yet complete, choose the option for drawing names later when you set up the group. Once everyone has accepted the invitation, you can draw the names on the group page by clicking on ‘Draw names’.
    • As an organizer, I do not want to participate in the draw.
      The organizer always participates in the draw. Please set up a group with the email address of someone who will participate in the draw.
    • I am the organizer, how can I change my email address?
      You can change your email address when you're signed in to your account. You can easily create an account.
    • Can I change the group name?
      No, it's not possible to change the group name.
    • Can I change the name of a member?
      No, that's not possible. As long as the names aren't drawn yet, the organizer can add new members on the group page. Add a new member first and then remove the member with the wrongly spelled name.
    • I want to add someone to the group.
      You can do that on the group page before or after the draw. Click on ‘Add a name’. The new person can be added to the draw even if the names have already been drawn. If the names have not yet been drawn, you can send an invitation and let the person add their own name to the group.
    • Can I remove someone from the group?
      You can remove someone via the Group page if the group contains at least 4 members, even if the draw has already taken place. The drawn name of the person that got removed will then be given to the group member that drew the name of the person that got removed.
    • Where can I specify who cannot draw which name?
      The organizer can set exclusions after entering all names when setting up the group. It's also available on the group page, as long as the names have not been drawn yet. You must have more than 3 members in your group to be able to set exclusions.
    • How many draw combinations can I exclude?
      It depends on the group size. The number of exclusions increases when you enter more names. After choosing the first exclusion, a second selection box will appear.
    • I have set some exclusions. Can other members see the exclusions?
      By default, the exclusions are not visible to the group. The organizer can change the visibility of the exclusions on the group page, so that everybody can see all exclusions.
    • What's the maximum number of people I can draw names with?
      The group may contain up to 250 members.
    • How do I delete a group?
      As organizer, you can delete a group from the My groups tab by clicking the box next to the group name. It’s possible to delete a group as long as the draw hasn’t taken place yet, and the organizer is logged in with a password.
  • Error messages
    • The link in my email doesn’t work. What do I do?
      First, check your Internet connection by seeing whether another website works. Then, check whether the DrawNames.co.uk website is hidden behind the screen containing your email. If the web page states that the link isn’t valid (anymore), ask the organizer who set up your group to invite you again (via the group page).
    • This email address is blocked. What should I do?
      It's blocked because we couldn't send this email to you. The most likely reasons are that your provider's Spam filter didn't allow the email, your inbox has been over the allowed quota, or the email address is incorrect. Please add lootjes@lootjestrekken.nl to your Contact List, empty your inbox and check the address. After that please send an email to help@lootjestrekken.nl and ask us to remove the block.
  • Other
    • Can I also draw names in German?
      Yes, Lootjestrekken.nl is also available in German.
      You could also use DrawNames.de, DrawNames.com, DrawNames.co.uk or DrawNames.be.
    • Can I also draw names after Christmas?
      Yes, the website stays online all year.
    • I would like to draw names for Birthdays
      That's possible throughout the year. We recommend you keep changing the event date so it matches the upcoming Birthday, this way the group remains active.
    • How long will my group page remain active?
      The group page will be made inactive and be archived in the case that: the date of the gift exchange has passed, and the group page hasn’t been visited by a single member for a few months. If that happens, you can still use the group names to create a new draw, but the old group page will no longer be active.
    • I would like to delete my account
      If you would like to delete your account, send an email to help@lootjestrekken.nl from the email address you used to create the account.
You can contact us via:
Have you read the Frequently Asked Questions and didn't find what you were looking for or do you have suggestions? You can contact us during office hours at 015 - 202 30 23.
Did you create a password? Sign in